Organic vegan food supplement

Terms and Conditions of Sale 

These terms

    • 1.1 What these terms cover. These are the terms and conditions on which we supply our Vegishake range of supplements (Products) on our website co.uk/.com
    • 1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By submitting an order to us you agree to these terms.

Information about us and how to contact us

    • 2.1 Who we are. We are Vegishake Limited a company registered in England and Wales. Our company registration number is 9769282 and our registered office is at Vegishake, International House, 776-778 Barking Road, London, E13 9PJ.
    • 2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • 2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our contract with you

    • 3.1 How we will accept your order. All orders must be made online and full payment is required at the point of ordering for us to accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. There is no maximum limit on the amount of Products you can order from our website.
    • 3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the Products. This might be because the Products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Products.
    • 3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    • 3.4 We sell all Over the World. Our website is for the promotion of our Products in the UK and everywhere in the world. If you wish to purchase from within Europe or outside EU with a substantial order amount, please contact us social@vegishake.co.uk

Our Products
Our Product range. The Vegishake products available for sale are shown on our website together with the corresponding price for the products

    • Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only.
    • Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
    • We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
    • We sell all Over the World. Our website is for the promotion of our Products in the UK and everywhere in the world. If you wish to purchase from within Europe or outside EU with a substantial order amount, please contact us social@vegishake.co.uk

Your rights to make changes
In most cases, if you wish to make a change to your order, please contact us by email before the relevant delivery day. We will let you know if the change is possible and an administrative charge may apply to changes of the order.

Our rights to make changes
We may change the Products to reflect changes in relevant laws and regulatory requirements.

Refund Policy – Returns Policy See section 8.1. For international returns see section 7.4.1

Refunds: There can be no credits/refunds until the order/product(s) have been returned to us this applies to chargebacks from institutions. Both us and the buyer/purchaser MUST have agreed for the return to be processed if a return is to be made and a chargeback to be incurred.

The product MUST be in its original packaging/condition unopened and not used. Unless specified of a damaged item, where we will process a return if it is viable. If products are returned to us opened/used/not in original packaging/condition, we have the right to deduct costs of the full amount or partially depending on individual case by case. 

As our Products are perishable food item(s) and liable to deteriorate and expire the cancellation rights contained in the Consumer Contracts Regulations 2013 do not apply to our online sales and so institutions chargebacks will be VOID/rejected from any refund and return(s) made unless damaged during delivery occurred and is notified to us within 24 hours of delivery or if both us and the buyer/purchaser have agreed for a return beforehand for a chargeback to be incurred.

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item during delivery).

If both parties agree for the return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in the majority of cases you will receive a refund within a few working days of receiving the returned goods.

If you need to return an item, please Contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Please write your order number on the package, not doing so may delay the refund process.

Delivery & International Deliveries

  • 7.1 Delivery costs. The costs of delivery will be displayed to you on our website. Orders may be made for next available working day delivery during the specified days/times on the FAQ section for delivery where/if available.
  • 7.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the Products. This might be because the Products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Products or because of a delivery issue/delay.
  • When we will provide the Products. Our delivery dispatch days are generally but not specifically Monday with last dispatch going out on Friday. Orders made on a Saturday, Sunday / bank holiday weekend/day may be processed on a working day if available for despatch. A courier will deliver our Products at any time during the delivery days and we are unable to set a specific delivery time.
  • 7.3 We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control. We will not be liable for delays caused by the event.
  • 7.4 When the Products are being delivered. If no one is available at the address specified to take delivery, we cannot accept responsibility for the condition of the order if not given directly to the buyer of the delivery address. If a delivery note is specifying an alternative drop off point for the products other than directly to the consumer, this is done at the consumers risk and is their responsibility. Requests such as; the Products are left at your front door or with a neighbour, we cannot guarantee the quality of the Products in this case. We cannot guarantee nor accept responsibility of any delivery notes left by you the customer specifying alternative placements of the products during delivery. Our Products should be stored at room temperature, cool, dry environment away from direct sunlight. We would not recommend that they are kept outside /or alternative placement of the products and accept no liability for any deterioration of the Products in these circumstances.
  • 7.4.1 International Orders. It is your responsibility to be sure your countries/customs/authorities allow for the type of products to be imported/delivered to your locations. We will not/do not and cannot be held responsible if your items are rejected or are considered part of the restricted lists to be imported into the delivery address origin/destination. It is your responsibility to research/check the local authorities/customs for what is allowed into the delivery countries address.
  • 7.4.2 International Orders Customs: VAT/DUTY – BREXIT UPDATE. For any international orders made. It is your responsibility to check the countries customs procedures; you will need to keep track of your item and make contact with customs yourself if required or prompted to via tracking or any other information. You may be required to pay an import VAT/DUTY fee and any other associating fees related to your order. It is your responsibility to know the countries procedures and its VAT/DUTY fees and any other incurring fees to your order during the customs procedures. We do not take any responsibility for any additional costs for your order during the customs procedure nor if you do not make appropriate contact with the delivery countries authorities/delivery carrier to make your delivery successful. You will be responsible for any rejections/restricted listed items not being approved into the countries delivery address. We will not reinstate any funds or refunds and we hold no responsibility for any funds lost due to issues with customs or delivery process. If the item is successfully returned to us; which will be based on that countries authority and whether they allow the item to be returned to us. Than we may approve a partial refund that will be investigated individually on a case by case basis; no refund will be given for the cost of postage and a processing fee may be incurred for this investigation. We are happy to work with customers and will work to our best ability to help and resolve any issues, however we will not be responsible for any costs or losses due to implications with customs.
    • 7.4.3 International Order Delivery Time Scale. Deliveries for international orders made to Europe can take between 3-5 working days on average. In some rare instances delays may occur and so the delivery time may extend. This can be due to a variety of factors out of our control. We cannot guarantee that the item will arrive within its average time scale, and may take longer. We cannot accept any returns or refunds based on the time it may take due to unforeseen circumstances. If a customer contacts us, we will assist to keep track of your item and to oversee that it is being delivered to the delivery address. Delays may occur and so we appreciate your patience.
    • 7.5 If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If no delivery is made due to no one present, we cannot guarantee the quality of the Products in this case and we cannot accept any responsibility. It will be your responsibility to rearrange or collect the delivery from the carrier.
    • 7.6 If you do not re-arrange delivery. If you do not arrange to collect the Products or rearrange delivery. You will not be entitled to a refund.
    • 7.7 When you become responsible for the goods. The Products will be your responsibility from the time we deliver the Products to the address you gave us. If you miss a delivery attempt, the products will be your sole responsibility to arrange collection or re-arrange delivery with the carrier. All tracking information is made available to you when your order has been collected by the carrier.
    • 7.8 Your Responsibility for tracking your goods. We provide you with all details of the carrier used with tracking information. This will give you real-time updates on the process of your package. It is your responsibility to keep updated with the package. We do not accept responsibility, for delivery attempts made, and on the condition during this extended delivery delay due to customer not being present to sign for their items. Any alternative placements of your item is done so at your own responsibility and we accept no responsibility for this.
    • 7.9 When you own goods. You own the Products once we have received payment in full at the point of order. The Products will be your responsibility once delivery to the delivery address specified. If you are not present during delivery, we accept no responsibility for any loss or damage or condition of the products. You are responsible to be present during delivery this includes delivery attempts made by the carrier. 
    • 7.10 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Products to you, for example, your personal details including your email address. If so, this will have been stated on our website. If you do not give us this information or if you give us incomplete or incorrect information, we will not be able to supply the Products to you and this will be your responsibility.
    • 7.11 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a Products to:
    • (a) update the Products to reflect changes in relevant laws and regulatory requirements;
    • (b) make changes to the Products as requested by you or notified by us to you.
    • 7.12 Your rights if we suspend the supply of Products. We will contact you in advance to tell you we will be suspending supply of the Products, unless the problem is urgent or an emergency. If we have to suspend the Products we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for Products if we suspend this, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the Products in respect of the period after you end the contract.

Your rights to end the contract/refunds

    • 8.1 Can I cancel my order once an order has been delivered? Our Products are perishable goods and, once an order has been delivered to you, if you wish to cancel the contract we will not be able to provide you with a refund and will retain the total value of the order. We may provide a refund if cancellation requests are made by you, by email, before the products are out for delivery.
    • 8.2 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault, you may still end the contract before it is completed so long as your order has not been sent out for delivery, but a charge will be payable. If you want to end the contract before it is completed where we are not at fault, reasonable exemptions maybe looked at, just contact us to let us know. If accepted the contract will end immediately and we will refund any sums agreed and/or paid by you for Products not provided but we will deduct from that refund our reasonable costs we will incur as a result of you ending the contract. This excludes if the product is currently out for delivery and must be done before despatch. For our supplement powders/capsules packs, we will only accept a return if the item is returned to us in the same condition, unopened and unused. We will look into circumstances of issues if it is deemed acceptable and we have the right to decide the outcome.
    • 8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). As our Products are perishable food item(s) and liable to deteriorate and expire the cancellation rights contained in the Consumer Contracts Regulations 2013 do not apply to our online sales.
    • 8.4 Refunds: There can be no credits/refunds until the order/product(s) have been returned to us this applies to chargebacks from institutions. Both us and the buyer/purchaser MUST have agreed for the return to be processed if a return is to be made and a chargeback to be incurred. The product MUST be in its original packaging/condition unopened and not used. Unless specified of a damaged item, where we will process a return if it is viable. If products are returned to us opened/used/not in original packaging/condition, we have the right to deduct costs of the full amount or partially depending on individual case by case. As our Products are perishable food item(s) and liable to deteriorate and expire the cancellation rights contained in the Consumer Contracts Regulations 2013 do not apply to our online sales and so institutions chargebacks will be VOID/rejected from any refund and return(s) made unless damaged during delivery occurred and is notified to us within 24 hours of delivery or if both us and the buyer/purchaser have agreed for a return beforehand for a chargeback to be incurred.
    • 8.5 For international orders refunds: There can be no credits/refunds until the order/product(s) have been returned to us this applies to chargebacks from institutions. Both us and the buyer/purchaser MUST have agreed for the return to be processed if a return is to be made and a chargeback to be incurred. The product MUST be in its original packaging/condition unopened and not used. Unless specified of a damaged item, where we will process a return if it is viable. You will need to pay for the return cost to have the order/item(s) returned back to us. If products are returned to us opened/used/not in original packaging/condition, we have the right to deduct costs of the full amount or partially depending on individual case by case. Return postage costs incurred by international customer(s)/buyer(s) may be returned back to the customer(s)/buyer(s) fully or partially depending on individual case by case and what the issue was. This will be independently done and does not guarantee that any postage costs will be returned back to the customer(s)/buyer(s) for the return made. As our Products are perishable and liable to deteriorate and expire the cancellation rights contained in the Consumer Contracts Regulations 2013 do not apply to our online sales and so institutions chargebacks will be VOID/rejected from any refund and return(s) made unless damaged during delivery occurred and is notified to us within 24 hours of delivery or if both us and the buyer/purchaser have agreed for a return beforehand for a chargeback to be incurred.
    • 8.6 Refunds Via Paypal: If payment is made via Paypal, we may issue a refund based individually case by case. If a refund applies to these criteria(s): the order/product(s) are cancelled before goods are sent out or by an agreed return of a non opened/original condition/ unused product(s). We will issue a refund through Paypal back to the card source used, with a deduction (minus) of the Paypal fees we have incurred as these are non recoverable. 
    • 8.7 Replacement of product(s): If a product is lost or damaged during delivery or the wrong/incorrect product(s) was sent out, we will help to rectify the situation depending on the specific issue.
    • For damaged or lost items; if the item was delivered damaged you have 24hours after receiving the item to notify us of this for us to help rectify the problem. We cannot accept responsibility for the condition of items delivered to safe places or delivered with no contact made to us to notify of any issues after 24 hours of delivery.
    • For lost items; if the order is shown as not delivered we will help to resolve the issue by sending out a replacement if viable to do so. If we are unable to send a replacement out due to being lost during delivery we will issue a refund back to the card/payment source used for the item(s)/product(s) in question. 
    • For incorrect/missing order/product(s) – We will need to process a returns for incorrect item(s) sent out. We will issue a return label to you via email that you will need to print and attach to an appropriate package/parcel that will provide protection to the items being returned during transit to not cause any damage or losses to our side. Once the return has been received, checked and processed by us. We will send out the correct order/item(s) to you with new tracking details. If you are missing an item from your order, we will need to investigate this and if approved we will rectify this by sending you out the missing item if it is viable for us to do so. If we are unable to send the missing item to you, we will issue a refund for that missing item(s) sale price.
    • 8.8 International Replacement of product(s): Incorrect/missing order/product(s): If it is viable for us to do so, we will issue a return label to you for the incorrect item sent via email that you will need to print and attach to an appropriate package/parcel that will provide protection to the items being returned during transit to not cause any damage or losses to our side. Once the return has been received, checked and processed by us. We will send out the correct order/item(s) to you with new tracking details. If we are unable to send out the correct item and/or process a return we will refund the cost of the item(s) back to card/payment source made.
    •  For missing item(s), we will need to investigate this and if approved we will rectify this by sending you out the missing item if it is viable for us to do so. If we are unable to send the missing item to you, we will issue a refund for that missing item(s) sale price.

How to end the contract with us (including if you have changed your mind)

    • 9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: Email. social@vegishake.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
    • 9.2 How we will refund you. We will refund you the price you paid for the Products, by the method you used for payment, so long as this is done before dispatch of the products for delivery. However, we may make deductions from the price, as described above.
    • 9.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, so long as the order has not been delivered

If there is a problem with the Products

    • How to tell us about problems. If you have any questions or complaints about the Products, please contact us. You can write to us at social@vegishake.co.uk so that we can resolve the problem by way of a refund or replacement delivery of Products. Any complaints must be made within 24 hours of delivery of the Products. We will endeavour to respond to you.

Price and payment

    • 11.1 Where to find the price for the Products. The price of the Products will be the price indicated on our website and the order pages when you place your order.
    • 11.2 We will pass on changes in the rate of VAT. When VAT registered. If the rate of VAT changes between your order date and the date we supply the Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.
    • 11.3 When you must pay and how you must pay. We accept payment by credit or debit cards as listed on our website. You must pay for the Products online in advance of delivery for a contract to be formed.

Our responsibility for loss 

    • 13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • 13.2 We are not liable for business losses. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit or costs, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

    • 14.1 How we will use your personal information. We will use the personal information you provide to us:
    • (a) to supply the Products to you;
    • (b) to process your payment for the Products; and
    • (c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
    • 14.2 We will retain your personal details including your email address and phone number as described in our Privacy Policy.
    • 14.3 We will only give your personal information to third parties where the law either requires or allows us to do so.

Other important terms

    • 15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    • 15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    • 15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • 15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • 15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • 15.6 Which laws apply to this contract and where you may bring legal proceedings: These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

If you are a business customer: This clause only applies if you are a business customer.

    • 16.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
    • 16.2 These Terms constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
    • 16.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
    • 16.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this contract.

Our liability if you are a business
This clause only applies if you are a business customer.

    • 17.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
    • 17.2 Nothing in these Terms limits or excludes our liability for:
    • (a) death or personal injury caused by our negligence;
    • (b) fraud or fraudulent misrepresentation;
    • (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
    • (d) defective products under the Consumer Protection Act 1987.
    • 17.3 Subject to clause 17.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
    • (a) any loss of profits, sales, business, or revenue;
    • (b) loss or corruption of data, information or software;
    • (c) loss of business opportunity
    • (d) loss of anticipated savings
    • (e) loss of goodwill; or
    • (f) any indirect or consequential loss.
    • 17.3 Subject to clause 17.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
    • 17.4 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

Vegishake Customer Review Terms and Conditions

Review Disclaimer:

  • 18.1 The opinions shared as reviews on the website reflect the views of Vegishake customers. It’s important to note that these opinions are not endorsed by Vegishake Ltd, and they should not be considered as medical advice or health claims.
  • 18.2 Agreement: By leaving a review on the Vegishake website or on judge.me, you agree to these terms and conditions.

  • 18.3 Use of Reviews: Vegishake reserves the right to use customer reviews, including the name of person on reviews, text, images, and videos and other materials that may be left, on social media platforms, online/offline including marketing materials and advertisements, and other platforms as deemed appropriate.
  • 18.4 Adjustments: Reviews may be adjusted to suit the material or platform’s appropriateness without altering the essence of the content.
  • 18.5 Exclusive Use: By providing consent in our terms and conditions before completing a purchase/order, customers agree that Vegishake has the exclusive right to use the review material freely and includes CC0 rights.
  • 18.6 Modification: Vegishake may modify reviews to fit the context of the material or platform without compromising the integrity of the original content.
  • 18.7 Media Content Usage: If images or videos are included in a review on the Vegishake website or judge.me for Vegishake, Vegishake reserves the right to use such media content for social media platforms, online/offline marketing and advertisements, and web use.
  • 18.8 Rights Granted: By agreeing to our terms and conditions, customers grant Vegishake full rights to use media content (photos/videos) without requiring accreditations and without the need to notify individuals before placing the content online and gives us full rights to CC0. 
  • 18.9 Compliance with Regulations: Vegishake assures customers that the use of review content adheres to relevant regulations, including but not limited to the CC0 regulations.
  • By leaving a review on Vegishake, you acknowledge and agree to these terms and conditions regarding the use of your review content for promotional and marketing purposes.
  • CC0 enables us to waive any claim you might have to copyright protection in the work. It follows that we will be free to reuse your work in any way we choose without seeking permission, without acknowledging you as the author and with no other formalities.
  • Any reviews that may be from a non purchase and/or leaves a review whereby the person does not go through the terms and conditions will therefore be bound to these terms and automatically included into these terms and conditions set out above and gives us full rights for CC0. 
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